Refund policy

Return & Exchange Policy

At Awake Eyewear, we are committed to providing you with products that work better and last longer. If you are not entirely satisfied with your purchase, we are here to assist you.

1. Time Frame for Returns & Exchanges
We have a strictly enforced 7-day return window. You may request an exchange or return within 7 days of the delivery date. Unfortunately, if 7 days have passed since you received your order, we cannot offer you a refund or exchange.

2. Condition of the Item
To be eligible for a return or exchange, your item must be in pristine, original condition.

• The item must be unworn, unused, and undamaged.

• It must be returned in the original packaging with all accessories included.

• Please Note: If the item is damaged or shows any symptoms of being worn (such as scratches, marks, or signs of usage), the return or exchange will not be accepted.

3. How to Process a Return

• Step 1: Initiate Your Request Reach out to our customer support team within the 7-day window with your Order Number and Parcel Receipt. You can contact us via:

  • WhatsApp: +92 339 439 0663

  • Instagram: https://www.instagram.com/awakeeyewear/

• Step 2: Assessment Our representative will review your request. If the return is initiated within the valid timeframe, you will be guided on how to ship the product back to our warehouse.

• Step 3: Inspection & Resolution Once we receive your return, it will undergo a thorough inspection to ensure it meets our unworn and undamaged criteria.

  • Refunds: If the return is approved, a refund (excluding delivery charges) will be processed to your Bank Account, JazzCash, or EasyPaisa.

  • Exchanges: If you opted for an exchange, your new product will be dispatched immediately after the original item passes inspection.

Contact Us For any questions related to refunds and returns, please contact us on our WhatsApp or Instagram.